Gunawuna Jungai Limited (ABN 661 831 170) is committed to protecting your privacy and dealing with personal information in accordance with applicable laws, including the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

This policy explains how we manage personal information within our organisation.

Kinds of personal information we collect

The kinds of personal information that we collect and hold about you may include:

• identifying information, such as your name and date of birth
• contact information, such as your postal address, email address and telephone number
• your cultural background including family and clan group, ancestry and connections to country
• social media handles and other social media profile information that you make available to us or to the public
• financial information, such as credit card, bank account or other payment details
• details of any services that we or others provide to you
• information about how you use the services we or others provide
• records of our communications with you, including any messages you send us
• information that you voluntarily provide to us, for example the information contained within tender applications submitted to us or responses to surveys and questionnaires that we ask you to complete

Without this information we may not be able to provide you with our support or services (or with all of the features and functionality offered by our services) or to respond to queries or requests that you submit to us.

How we collect personal information

We collect personal information about you in the following ways:

• when you or your family group representative becomes a member of us or apply to take on an administrative or governance role within our organisation, and through our subsequent interactions with you
• where you submit your contact details to us through the Contact Us page on our website
• when you use our services or attend events or community consultations and engagements that we host or run
• when you submit a query or request to us
• when you respond to one of our surveys or questionaries or otherwise provide data to us to assist in our work
• by tracking your use of our websites and mobile applications
• from public sources
• from third parties who are entitled to disclose that information to us
• when you apply for a job with us or are engaged as a contractor or consultant

Where we collect personal information from you, we will generally do so directly ourselves.  However, in some cases we may collect personal information from a third party, such as through your representatives, contractors who provide services to us, or third parties who refer you to us.

Use of personal information

We use personal information that we collect about you for the following purposes:

• to verify your identity when you are dealing with us
• to determine your eligibility to become a member of us, or to participate in our programs or use any of our or others’ services
• to enable us or others to provide our services, engage in community consultations and engagements
• to answer your queries and requests
• to comply with our legal and regulatory obligations, including to fulfil our obligations under the Corporations Act 2001 (Cth)
• to gather data and carry out market analysis and research, and other activities conducted by our contractors, committees and working groups
• to monitor use of our services
• to assess, maintain, upgrade and improve our services
• to carry out education and training programs for our staff, contractors and the Doomadgee community
• to manage and resolve any legal or commercial complaints or issues
• to carry out planning and forecasting activities and other internal business processes
• to keep you informed about our activities, including by sending out newsletters

We may from time to time use your personal information in order to send you updates and marketing materials about services that we think you may be interested in (including in some cases products and services that are provided by a third party).  You can opt-out of receiving updates and marketing communications from us by contacting us at info@jungai.com.au or following the “unsubscribe” link in the communication.  

We may also use and disclose your information for other purposes as authorised by you, or in accordance with your requests or instructions.

Disclosure of personal information

We may share personal information about you with:

• our Directors and members who need the information for purposes contemplated in this policy
• your representatives, advisers and others you have authorised to interact with us on your behalf
• our staff who need the information to discharge their duties
• our business partners, agents, contractors and service providers
• payment system operators and financial institutions
• professional advisers who we engage to provide advice on our business
• government authorities who ask us to disclose that information, or to other people as required by law

We will not disclose your personal information to anyone outside Australia.

Cookies

We use cookies to monitor and observe your use of our websites, compile aggregate data about that use, and provide you with a more effective service (which may include customising parts of our websites based on your preferences and past activities on those websites).  “Cookies” are small text files created and stored on your hard drive by your internet browser software, in order to hold relevant information about the web page you are currently viewing.  Most internet browsers have a facility that will allow you to disable cookies altogether – please refer to your browser’s help menu to find out how to do this.  While you will still be able to browse our websites with cookies disabled on your internet browser, some website functionality may not be available or may not function correctly.

Storage and security of personal information

We take reasonable steps to ensure that any of your personal information which we hold is accurate, complete and up-to-date.  These steps include promptly updating personal information when we are advised that the information has changed, checking our contact lists for accuracy, and providing individuals with a simple means to update their personal information.

We store personal information for as long as it is needed for the purpose for which it was collected or as required by law.  We generally store the personal information that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers.  Sometimes we also keep hard copy records of this personal information in physical locations.  We use security processes to protect the confidentiality and security of the information that we hold, and we may update these from time to time to address any security threats.

Access and correction of personal information

If you want to access any of the personal information that we hold about you or to correct some aspect of it (e.g. because you think it is incomplete or incorrect), please contact us using the contact details set out below.  To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity.  In certain cases we may charge you an administration fee for providing you with access to the information you have asked for, but we will inform you of this before proceeding.  There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality.  In these cases we will let you know why we cannot comply with your request.

Complaints

We try to meet the highest standards in order to protect your privacy.  However, if you are concerned about the way in which we are managing your personal information and think we may have breached the Australian Privacy Principles, or any other relevant obligation, please contact us using the contact details set out below.  Complaints must be lodged in writing.  We will deal with the matter within a reasonable time and will keep you informed of the progress of our investigation.

If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved satisfactorily, you can contact us to discuss your concerns.  You are also entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC).  Contact details can be found at the OAIC’s website:  www.oaic.gov.au

Changes

We may make changes to this policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations.  The latest version of this policy will always be available on our website.

Contact details

If you need to contact us or want any further information from us on privacy matters, please contact our Chief Executive Officer at info@jungai.com.au, 0418 794 911, Level 1, 8 Gardner Close, Milton QLD 4064.

This Privacy Policy was last updated in October 2024.